Returns / Cancellation Policy: If you are returning an item to us it is essential that you contact us first.
14 Day Money Back Guarantee: If you notify us that you wish to cancel the order in writing within 7 working days (from the day after receipt) and subsequently return your item to us we will issue a full refund of the purchase price. For the 14 day money back guarantee to apply the buyer will be fully responsible for the full cost of returning the item. The item returned new unused condition. Please make every effort to keep the original packaging as transporting unboxed products by courier can cause a lot of problems. It is also recommended that full insurance is taken out on your return for your own protection in case of loss/damage etc.
Customer Complaints: We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then please e-mail our customer services department at email@example.com We will acknowledge a complaint within 24 hours and our customer services department will endeavour to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly.