Terms And Conditions – Powaglide LTD Customer Services
Powaglide products are of the highest standard, sourced in new condition from our own factory
Our warehouse /showroom is based in Morley Leeds
Unit 7 baker street LS27 9AE
25 Jakeman Drive Wakefield WF3 1SX
Monday – Friday: 9.00am – 5.00pm
Please note, COLLECTIONS made by prior appointment
o Ordering & Payments
o VAT Exemption
o Returns & Exchanges
o Price Information
o Battery Maintenance
Ordering & Payments
You can place your order safely and simply on-line or through one of our friendly Sales Team, either over the phone or in person. Payment can be made:-
o Using all major credit and debit cards with the Secure Payment System.
o All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.
o All orders outside the UK mainland (including N Ireland) will be subject to a postage and packing charge, which you will be advised of prior to shipment of goods.
o All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
o Please note that no products will be dispatched until paid for in full (including any postage).
Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
The majority of Powaglide ltd prices do include VAT (unless otherwise clearly stated). To qualify for VAT exemption you must ensure that you qualify the VAT Exempt criteria state the precise medical condition, and meet the criteria at the time you place your order. Assuming you meet this criteria, VAT will not be added unless a particular product has compulsory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping calculator. Should you have any queries please contact us on 07787533333.
Completed VAT Exemption Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased with VAT exemption
If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied.
Under these circumstances, POWAGLIDE LTD reserves the right to demand that you pay the VAT amount that is due.
We endeavour to process all orders within one full working day and have your product delivered to you within 2-3 days. Delivery times are estimates only and no guarantee can be made unless in exceptional circumstances and it is approved by a member of our Sales Team. Where we have available stock, we will do our utmost to providedelivery to mainland postcodes.
Goods damaged in transit must be reported immediately by signing the delivery note ‘damaged on arrival’ and informing the company within 48 hours. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘damaged on arrival’ the seller cannot be held responsible for damages.
Returns & Exchanges
Note: Your statutory rights are not affected in any way
There is a 7 day "cooling off" period from the day of delivery during which you can decide to return the goods. To exercise this right, you must notify us in writing by email to: POWAGLIDE@MSN.COM or by post to:
25 JAKEMAN DRIVE
The goods must be returned at your cost within 7 days of the date of your notification to us that you wish to return the goods. In original packaging and in an un used condition.
All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Powaglide ltd reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to POWAGLIDE Ltd.
All refunds will be processed within 10 days following receipt of goods.
Should you decide to return the product(s) please ensure that you affix label on to the product and letting us know the reason for the return. This will enable us to process your refund more speedily.
The majority of our products are guaranteed for twelve months by the manufacturer. Our warranty
This warranty is a RETURN TO BASE WARRANTY, normally we can resolve most issues with simple phone call , and the sending of easily replaced parts.does not cover items used outside of Mainland UK and does not include the cost for the hire of a replacement product(s). For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost. If any problems are experienced with the product(s) overseas, please contact our Sales Team on 07787533333 or alternatively you can always email us: email@example.com.
Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic, variations of materials . POWAGLIDE LTD are not responsible for any such variations, including but not limited to the following :
• Product colour and shade may vary from one manufacturing batch to the another.
We reserve the right to make any changes to product specifications (internal or external) and any other changes where necessary.
Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.
The price of the Goods is the price set out on the Website. All prices are shown in Pounds Sterling.
The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to you.
Batteries and chargers have a 12 month manufacturer’s guarantee.If a product does not function properly on arrival, please POWAGLIDE LTD immediately for guidance.
Chargers: If you experience a problem with your charger it will be necessary to inspect it before considering a replacement. and if it is found to be faulty, we will arrange a replacement.
Batteries: If you detect a problem regarding the loss of performance of your BUGGY, in the first instance it will be necessary for you to have the batteries ‘drop load tested’. This can be carried out by a mobility shop, a garage, or Halfords. A copy of the ‘drop test’ will need to be either emailed or posted to Powaglide ltd and, if the batteries are found to be faulty, we will replace them under warranty. Please be advised that Powaglide ltd cannot take responsibility for the day to day maintenance of customers’ BUGGY and it is recommended are serviced once a year.
In addition, parts which are subjected to normal wear and tear, accidental damage, neglect or misuse are excluded from the manufacturer’s warranty. Normal wear and tear includes tyres, chassis covers, bulbs and seat coverings. Guarantees are non-transferrable.
Failure to maintain the brushes in the motor could void the buggy warranty. These should be inspected every six months or sooner if your buggy is not operating smoothly. Any inspection or maintenance should be carried out by an engineer.
Controllers should be kept clean and protected from water and rain.
Powaglide ltd is unable to accept responsibility in the following cases:-
o If a Buggy, is not maintained as per the manufacturer’s guidelines laid out in the user manual.
o Failure to use the manufacturer’s parts.
o If any alterations or amendments have been carried out on the product.
To ensure that batteries are kept in best condition please read our guide below:-
When you first install your new battery, place it on charge for at least 24 hours. If your vehicle is to be stored for any length of time, firstly charge fully, then disconnect the battery.
Battery charging technology has changed considerably over recent years.r batteries now offer more power for their size and provide longer performance. Try wherever possible to fully use your battery before charging and then fully charge before re-use. Always use the correct charging system for the batteries. Never use car chargers on gel batteries. Never completely discharge your battery.
Warning! Batteries can be hazardous. All batteries - wet, sealed and gel units, contain lead and sulphuric acid, both are highly toxic and sulphuric acid is highly corrosive.
Here are some simple rules for proper battery charging:-
o Use the manufacturer's automatic charger for all routine charging. Leave the automatic charger turned on whenever possible, you cannot over-charge a battery when using automatic 3 stage chargers (the one supplied with your product).
o Never run batteries completely flat.
o fully charge after each use.
We stock a range of battery chargers suitable from 5amp/hour upwards to 8amp/hour. All of these chargers are fitted with the industry standard round 3 pin plug unless requested otherwise.
o Your battery will wear out with age or frequency of use. As the battery gets older your buggy will travel more slowly or for shorter distances.
o If you use your buggy very regularly then the battery will obviously wear out faster.
o The distance you can expect from fully charged batteries will be greatly influenced by weight and terrain.
How Often Should You Charge?
o Daily users - charge daily after use. Your buggy will then be ready each morning to give you a full day’s service.
o If you use your buggy infrequently (once a week or less), charge the batteries once a week for 12 to 14 hours.
o batteries should be fully charged after each use.
o Remember to always remove the key from your scooter so it is not accidently left activated.
o Store batteries fully charged. Check once a month and recharge as needed. Wet batteries can hold their charge for up to three months. Remember, if storing your buggy for longer than a few weeks, it's best to charge the batteries and then disconnect them.
A battery operated with insufficient charge over a long period of time may develop sulphate on the plates. This sulphate is dense and hard, and cannot be readily converted to normal active material again. In this condition the battery is unable to deliver its full power.
By Purchasing your Powaglide Buggy you agree to our terms and conditions.